Shared Earth’s Bristol store had a customer recently who was not all she seemed! The mystery shopper was secretly giving Shared Earth its own summer exam.
Scoring top marks on all 19 questions, the staff need not have worried as their performance was impeccable. They were marked on everything from their knowledge of products and display techniques to handling transactions in a professional and friendly manner.
Shop manager Matt Kent is delighted with the 100% mystery shopping report. “I think the report shows how much all the staff love working here and how much we all believe in Fair Trade. Shared Earth has a real family feel to it and we are all keen to give customers the best experience possible so that they return.”
The Bristol Shared Earth store is one of seven in the UK that work with 40 producers in 15 countries. To help staff understand the impact that the products they sell have on world-wide communities, Shared Earth has regular visits to overseas producers and often takes staff members with them.
Matt visited India in January this year and raised over £300 for an orphanage outside Deli. “Because many of us have met the artisans and visited the workshops where some of the products are hand made, we feel so much more passionate about it. It’s definitely this ethos that drives us and buying our products gives customers a feel good factor that their purchase is making a difference.”
What’s more, the mystery shopper left additional notes on the form which read “I would definitely return due to the service I received.” They also remarked on the friendliness of staff, the variety of Fair Trade products and the help they received with their purchase.
Being the second 100% mystery shopping report over the last year, there is no doubt that Shared Earth’s values and the impact of Fair Trade are the driving force behind this consistent service.

Image of Matt in India visiting the children at the orphanage

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Visit Shared Earth on Bold Street on Saturday 30th August for a chance to claim a unique piece of Fair Trade jewellery!
Made by Fair Trade producer, TARA Projects in India, each pendant has been handmade by a talented artisan. TARA Projects is just one of 30 producers across 15 countries that Shared Earth works with to assist them in developing a sustainable business to support communities in developing countries.
More people now understand that the Fairtrade logo means that the producers have received a fair wage working in fair conditions. Shared Earth adopts these ethical values in the UK by positioning its shops on independent high streets like Bold Street.
Shared Earth’s Liverpool shop manager, Sophie Shephard is working to encourage shoppers to continue to use Bold Street as it has so much to offer shoppers “As well as overseas Fair Trade producers we support a number of UK companies selling unusual and interesting recycled products, such as glasses made from beer bottles to stationery made from circuit boards, adding to the alternative shopping experience that Bold Street has to offer .”
The first 50 customers to the Shared Earth shop on Bold Street will receive one of the beautiful pendants as a thank you for supporting Fair Trade and Bold Street, when they spend over £20. Products in store include jewellery, wood, ceramics, paper, recycled products, soapstone and children’s toys, so there is lots of choose from.
As well as 7 shops within the UK, a selection of Shared Earth’s products can be found online at www.sharedearth.co.uk.

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We’re now into week 3 at our new SHARED EARTH shop in Leeds.

Hopefully the ceiling should be up soon, the floor is going on at the weekend. We’re hoping to move in over the 27/28 July.

           
Bookmark this page to follow the progress from now until the opening of the shop.

The address is 40 Woodhouse Lane, Leeds LS2 8LX. It is located in between the newly opened Wilkinsons and Costa Coffee, and opposite Yates pub.

Further details of shop opening date to follow.

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We’re into the 2nd week of transforming an empty shell into our new SHARED EARTH shop in Leeds. The team is very busy and things are progressing well.

         
Bookmark this page to follow the progress from now until the opening of the shop.

The address is 40 Woodhouse Lane, Leeds LS2 8LX. It is located in between the newly opened Wilkinsons and Costa Coffee, and opposite Yates pub.

Further details of shop opening date to follow.

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SHARED EARTH is moving to new premises in Leeds.

The address is 40 Woodhouse Lane, Leeds LS2 8LX. It is located in between the newly opened Wilkinsons and Costa Coffee, and opposite Yates pub.

We’re hoping to open at the end of July, but as you’ll see from the photos, there’s a lot to be done!!!

Bookmark this page to follow the progress from now until the opening of the shop.

Further details of shop opening date to follow.

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